Job Title - Information Systems Specialist
Report to - Clinical Informatics Manager
Job Summary
The Information Systems Specialist (ISS) will work as a part of the EMR department, while providing system-level support of multi-users in clinical, and financial applications, as well as operating systems, hardware, software, and reporting tools; including installation, configuration, training, maintenance, and support of these systems. Your purpose as an Information Systems Specialist is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives of providing superior patient care.
Responsibilities
1. Works under direct supervision on routine tasks as per established procedures.
2. Works with other team members and/or end-users to troubleshoot basic problems.
3. Participates in the development of basic solutions.
4. Acting as an IT liaison to administrators, physicians, and clinic staff regarding the EMR.
5. Provides efficient workflow and processing for end-users.
6. Assures systems development, maintenance, and enhancement, is performed in a timely manner.
7. Assists with generation of reports for administrators, MIPS, PCMH, and HEDIS staff members.
8. Collaborates with internal and external staff, vendors, and other stakeholders to identify requirements, assess technologies, and recommend viable solutions to our clinical and business needs.
Skills and Specifications
• Candidates must have experience with EMRs (Preferably eClinicalWorks).
• Candidates must have an Associate’s degree.
• Strong Microsoft Office skills, especially Excel and Visio.
• Ability to work creatively and analytically in a problem-solving environment
• Good organizational, multi-tasking, and time-management skills.
• Candidates should be competent with: clinical systems, EMR, Order Entry, Lab, Registration, Billing, and Appointments.
• Additional skills must include strong; project management, documentation, attention to detail and excellent customer service/communication skills.
• Must be able to work with the clinical and business units, self-motivated and results oriented.
• Bilingual preferred (English/Spanish).