(Part-time) Project Associate

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA? 

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all.  We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

Who You Are

• Proficient understanding of tennis (rules, regulations, terminology, player/coach experience)

• Excellent customer service.

• Exceptional organizational and multitasking skills, with the ability to prioritize and meet deadlines.

• Strong attention to detail and commitment to accuracy.

• Strong communication, interpersonal skills, and problem-solving skills.

• Excellent command of Google Workspace (Docs, Sheets, Drive) and MS Office Suite.

• Excellent writing skills and ability to draft correspondence.

• Ability to interact with all levels of management and stakeholders across the organization

• Professional demeanor.

The expected range for the hourly rate for this position is $18- $22, depending on experience. This role is on-site at the National Campus; the schedule is 9am-5pm on Tuesday/Wednesday/Thursday.

The Role

This part-time role supports the growth and retention of USTA Coaching community members by helping deliver high-quality operational, administrative, and educational services support. 

The expected range for the hourly rate for this position is $18- $22, depending on experience. This role is on-site at the National Campus; the schedule is 9am-5pm on Tuesday/Wednesday/Thursday.

Membership Recruitment & Retention Team Support 

• Monitor and respond to the USTA Coaching inbox and respond to customer care inquiries
• Help research recruiting opportunities across USTA National and Sections 
• Identify opportunities to promote the benefits of USTA Coaching for the Rally, Pro, and ProPlus packages at workshops (upsell/showcase value)
• Collaborate with coach developers to identify coaches to highlight in newsletters/social media and give Surprise and delight gifting
• Provide insight into what coaches are looking to learn more about for future continuing education. This information will be gathered from CD's as part of the feedback from in-person events
• Oversee discount code distribution and tracking

Operations

• Support the Business Operations Manager, USTA Coaching, with ad hoc projects and tasks 
• Own end-to-end contract intake and tracking for USTA Coaching, including submission of contract creation, review, amendment, and renewal requests through Intelagree and active follow-up through legal processing, issuance, and execution.

USTA Coaching Leadership Support as requested